Frequently Asked Questions

We currently do not have any physical store. All purchases can be made through our website and you can purchase worry-free as we have a 100% money back guarantee should you find it unsuitable. 

Yes, you can use the code PHONE10 in the checkout page to get 10% discount. 

We accept online orders using Paypal or credit card.

We accept bank transfer payment as well, please give us a call on 0800 447 344 or send us an email on contact@bigbuttons.co.nz with the details of your order. We'll process it and will send you the invoice for payment. We'll ship your order once the payment is received and applied to the order. 

Please use the invoice number as the payment reference number and send the payment to our bank account information below:

Account holder: Niche Now Pty LtdAccount number 04-2021-0149006-05

 

 

We offer free express shipping. Orders by 11am for the same business day are dispatched the same day from our warehouse in Tauranga and that may take 3-6 business days depending on your location. 

 

We're shipping from our partner warehouse in Tauranga. 

 

All stock is located in our partner warehouse in Tauranga and we provide same day dispatch if ordered by 11am. Depending on your location it could take up to 6 business days. 

You can reach out to us contact@bigbuttons.co.nz or call 1800 447 344 to find out more. 

Yes, we welcome customers to pick up from our warehouse. Please ensure that you have placed an order and paid for it before visiting our warehouse. Items may be picked up in Tauranga from 9AM to 2PM on Weekdays. If you order by 11AM on weekdays, you will be able to collect the item on the same day otherwise collect from next business day.

We do not currently have any physical store so all orders can be made through our website but we have a pick-up option from our warehouse.

We also have a risk free trial for 60 days and  2 year warranty for all our products. 

Yes, we do have 60 day money back guarantee. Feel free to ask any questions you may have to ensure our product meets your needs. If in case that you find the product unsuitable, you can return it for a refund. 

We provide a 1 year warranty period, so if there are any faults with your product then please get in touch with us to contact@bigbuttons.co.nz and we will look after you.

Returns are allowed for any purchases within 60 days of your order if you change your mind for a full refund, please contact our customer service team on contact@bigbuttons.co.nz to request to return your order. The goods are required to be returned in a condition acceptable for resale unless the goods are faulty. 

It's called Big Button Flip Mobile Phone with SOS Button. Please see below features: 

 Features: 

-Big buttons

-Easy to read screen with extra large text and high contrast

-Loud and adjustable volume (115db)

-SOS button that alerts emergency contacts

-Speed dial

-4G compatible

-Flip to answer call and close flip to end call

-Unlocked to all networks

-Alarms to provide reminders (e.g. to take medication)

-Can use your own sim, Nano sim

-Torch

-Camera

-Memory Card Slot

You can click this link, then click the 3 dots on the right side and download the user manual from there: Flip Phone User Manual.

Our aim is to maximize the phone’s battery life, hence, it doesn’t do internet. 

The mobile phone has the below languages to choose from: English, Arabic, French, Indian, Indonesian, Melayu, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, Deutsch, Greek, Hebrew, Cestina, Netherlands,Polish, Svenska, and Ukrainian. 

The text font is around .5cm. 

The  buttons are around 1cm x1.5cm. 

Our Big Button Flip Mobile Phone with SOS Button has an inner screen that measures 2.8 inch and a 1.77 inch outer screen.

It’s 4G compatible. 

It fits a nano-sized (smallest) sim card. 

Yes, you can use your own sim card. It can be either prepaid or postpaid sim card. Our mobile phone is open to all networks so you can use any network provider of your choice. Please take note that the phone fits a nano sim card. 

It can access 4G:FDD-LTE B1/B2/B3/B5/B7/B12/B17/B20/B66; TDD-LTE B41. 

It can save around 2000 phone numbers. 

Here are the easy steps on how you can add a contact on the phone. 

  1. Dial out the number you wish to add 
  2. Press options, then add to contacts
  3. Choose whether to add it on the phone or sim card. 
  4. Type in the name of the contact and save. 

Yes, you can. Using your old phone, save all the information on your memory card. As you use that same memory card on your new phone, you will have all the information on it accessible. 

To transfer your contacts, make sure to save or import them from your old phone to your sim card. Once you insert your sim card to your new phone, it will have your contact information readily available for you. 

If you need help transferring your contact from your IPhone to your sim card, here's a helpful article: IPhone to Sim.

For transferring contacts from your android phone to your sim card, you may refer here: Android to Sim. 

When charging, the indicator  on the dock will get red. When  fully charged, It will turn green.  if the phone is not placed  properly with the dock, the  indicator will display green,  please reposition the phone until it is well placed. 

Yes, it has a removable 2250 mAh li-ionpolymer battery.

Yes, you can charge the device via the cord charger directly through the charging port on the left hand side. 

Yes, predictive text is automatically enabled. To turn off the predictive text function when typing a message, press the # button and select Abc.

This phone uses an old texting technique. To do that, press Menu > Message > Write Message.

For example, to get the letter "C", press the button "2" thrice. It has predictive text that you can turn off by pressing the # button and selecting "Abc" format instead. 

Simply open the flip to answer the call and close the flip to end the call. 

To call when the number is unsaved in contacts, simply dial out the numbers then press the green call button. 

To call when the number is saved in contacts, press contacts, select or search for the name/number you wish to call then press the green call button. 

Yes, it does. During a call, there's an option to go hands-free.  

From the home screen, press the green call button then it will show the missed calls, dialed numbers, received calls, rejected calls and all call logs.   

You can assign a contact number to a number from 2-9. Next time you call, you can long press that number where the contact is saved and it will dial out that contact.  

You just long press the number you used to save the contact info and it will dial out that number. 

 

Please follow the below steps to set-up the speed dial feature:

1.Press Menu then select Speed Dial then press ok. 

2.Select number you wish to save contact to, then press options. 

3. Press Edit then add the phone number then press ok to save. 

Yes, you can personalize it by going to SOS Settings, select SOS Message then press select. Modify the message and press ok to save.

Yes, you can turn it off by going to SOS Settings, select SOS Turn On/Off and then press ok from the keypad to remove the check on it. Removing the check means turning it off. 

The SOS feature lets you add a total of 5 emergency contact numbers on it. Upon pressing the SOS button, it will auto call the number saved until someone picks up. It will also send them a text message. 

No, it doesn't. The phone has no GPS tracking feature on it. 

Yes, it does have a 0.3MP rear camera. 

Absolutely! You can send and receive photos via MMS/text or bluetooth. It has a single 0.3MP back camera.  It can take pictures and videos too. 

Yes, it does have bluetooth V2.1 but we cannot guarantee that it will work with your hearing aids.

You can click this link, then click the 3 dots on the right side and download the manual from there: Clock Manual. 

No, it does not run on batteries. It is power plugged in. It has a small battery that serves as a back-up during quick power interruption. 

Yes, this is wall-mountable. It comes with a stand as well. 

The clock has 8 languages to select from including English, French, Italian, German, Spanish, Polish, Dutch and Swedish.

Please see the complete list of 40 alarms below:

1. Good morning, it’s time to wake up

2.  Take a shower

3. Brush your teeth

4. Get dressed

5. Check your diary

6. Do you need to use the toilet?

7. Your carer is visiting today

8. Eat breakfast

9. Eat lunch

10. Eat a snack

11. Eat dinner

12. Drink coffee

13. Drink tea

14. Drink water

15. Feed your pet

16. Walk your pet

17. Clean up

18. Check the doors are locked

19. You have an appointment

20. Watch television 

21. Take morning medication

22. Take afternoon medication

23. Take evening medication

24. Take your medication

25. Take your blood sugar test

26. Charge your phone

27.Good night, it's time for bed

28. Family are visiting today

29. Put bins out

30. Bring bins in

31. Your daughters birthday

32. Your sons birthday

33. Your Partners Birthday

34. Your Birthday

35. Your Grandkids Birthday

36.Your Anniversary

37. Merry Christmas

38. Happy Mothers Day

39. Happy Fathers Day

40. Happy New Year

The clock itself measures 25.4 cm x 16.51 cm. 

The alarm volume is adjustable. It is 118dB in its maximum setting.

No, it does not require Wi-Fi. It is controlled using the buttons at the back or the remote control it comes with. 

No, the clock can only be set-up and adjusted in person, however, we are continuously innovating and hopefully will be able to add that feature in the near future. 

Press MENU > Select Volume > Press arrow left or right to select your desired volume (10 being the highest setting and 1 being the lowest setting).  

You can program the reminders into the clock using the back of the clock or the remote control to select from the list of reminder messages and the desired date, time and repeat schedule.

Using the remote control, to set a reminder/alarm, press MENU > Select Alarm Status > press OK one of the 12 groups of alarms > press UP or DOWN to edit the Time, Date, Repeat, Tag settings for that alarm > Press MENU to exit.

Unfortunately, you can not personalise the reminders. However, we made sure that all important reminders are added.

Here are the 40 preset daily reminders in the clock that you can select from.  

1. Good morning, it’s time to wake up

2.  Take a shower

3. Brush your teeth

4. Get dressed

5. Check your diary

6. Do you need to use the toilet?

7. Your carer is visiting today

8. Eat breakfast

9. Eat lunch

10. Eat a snack

11. Eat dinner

12. Drink coffee

13. Drink tea

14. Drink water

15. Feed your pet

16. Walk your pet

17. Clean up

18. Check the doors are locked

19. You have an appointment

20. Watch television 

21. Take morning medication

22. Take afternoon medication

23. Take evening medication

24. Take your medication

25. Take your blood sugar test

26. Charge your phone

27.Good night, it's time for bed

28. Family are visiting today

29. Put bins out

30. Bring bins in

31. Your daughters birthday

32. Your sons birthday

33. Your Partners Birthday

34. Your Birthday

35. Your Grandkids Birthday

36.Your Anniversary

37. Merry Christmas

38. Happy Mothers Day

39. Happy Fathers Day

40. Happy New Year

Not, at the moment. The clock will sound an alarm if there's a reminder for the day, however you will need to read the reminder. 

This will be rolled out soon so stay-tuned. 

The clock and reminders can only be set-up and adjusted in person, however, we are continuously innovating and hopefully we'll be able to add that feature in the near future.

Yes, the clock can be set to either 12 hours format showing AM or PM or 24 hours showing military time. To do this, plese follow below steps:

Using the button at the back of the clock: Press MENU > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press MENU to exit.  

Using the remote: Press EXIT/SETUP > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour >  Press EXIT/SETUP.

Please press the arrow left/right button in the remote control to change between the different clock displays. You have three options like in the picture: digital in colour, digital in black and white and analog in black and white. View the different displays. 

Yes, it can either display the time in Digital/numbers or Analog/clock display.

Press MENU > Select Show Period of Day then press OK > Press left/right arrow to switch on or off > Press OK to save > Press MENU to exit.   

Advance mode displays the period of the day e.g. before dawn 

Default Periods of the Day: 

0:00-5:59 Before Dawn 

 6:00-11:59 Morning 

12:00-17:59 Afternoon 

18:00-20:59 Evening 

21:00-23:59 Night

The height of the text for each section displayed on the screen is:

Time e.g. 8:00am - 5.08 cm

Day of the week e.g. Tuesday - 2.54 cm

Time of the day e.g Morning - 1.27 cm

Date e.g. 12 March 2024 - 1.5 cm     

The clock automatically dim it's brightness during night time. To set that up, press MENU > Select Automatic brightness > press OK to switch to AUTO > Press MENU to exit. 

Normal brightness starts from 7:00am to 6:59pm, screen dimmed to low brightness from 7:00pm to 6:59am. 

Press MENU > Select Screen Brightness > press OK to switch to one of the six modes (auto, level1 being the lowest setting level2, level3, level4, level5 being the highest setting) you prefer > Press MENU to exit. 

We have developed an extra low brightness level designed for the bedroom and also has automatic night time dimming.  

It's called Big Button Mobile Phone with SOS Button. Please see below features we developed on it with the help of accessibility experts for seniors. 

 Features: 

-10 days battery life 

-Big buttons

-Easy to read screen with extra large text and high contrast

-Loud and adjustable volume (115db)

-SOS button that alerts emergency contacts

-Speed dial

-Hearing aid compatible

-Lock and Unlock slide button at the side of the phone

-Unlocked to all networks

-Alarms to provide reminders (e.g. to take medication)

-12cm x 5.5cm in size and lightweight at 114g in weight

-Quick start guide

-Can use your own sim, Nano sim

-Torch

-Camera

-Memory Card Slot

You can click this link, then click the 3 dots on the right side and download the user manual from there: Big Button Mobile Phone. 

Our mobile phone doesn't have the feature to connect to the internet, let alone download apps on it as we aim make it simple and optimize the operating system to extend the battery life. 

Yes, our mobile phone can pair with hearing aids through bluetooth. It currently has V5.1 bluetooth version.

The mobile phone is 12cm x 6cm in size and 114g in weight. 

Unfortunately, the text font is not adjustable. It is set to the default size of .5cm.  

The phone comes in English, Arabic, French, Hindi, Indonesian, Melayu, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, Deutsch, Greek, Hebrew, Czech, Polish, Swedish, Ukrainian, Dutch, Simplified/Traditional Chinese.

Yes, the phone fits a nano (smallest) sim card and it's unlocked to all network so you can use any sim card of your choice. 

At the moment, it works with 4G only. 

No, you need to provider your own. Our mobile phone is open to all networks so a nano (smallest) sim card from any network provider shop near you. 

It can access 4G:FDD:B1/B3/B5/B7/B8/B20/B28A TDD:B40.

Yes, our mobile phone is open to all networks so you can use any network provider of your choice.

Yes, our phone is VoLTE capable. 

Yes, absolutely! This is open to all network so you can use this overseas.

Yes, it has 64MB RAM/128MB ROM and supports TF card extension up to 64GB maximally. 

Yes, you can. You can save all the information on your memory card. You will have all the information when you insert it on your new phone.

As for the contacts, you can save it on your sim card so when you use it on your new phone, it will have all the numbers on it. 

Here are the easy steps on how you can add a contact on the phone. 

  1. Dial out the number you wish to add 
  2. Press options, then add to contacts
  3. Choose whether to add it on the phone or sim card. 
  4. Type in the name of the contact and save. 

The battery can last up to 10 days on standby. 

When charging, the indicator  on the dock will get red. When  fully charged, It will turn green.  if the phone is not placed  properly with the dock, the  indicator will display green,  please reposition the phone until it is well placed. 

When charging, the indicator  on the dock will get red. When  fully charged, It will turn green.  if the phone is not placed  properly with the dock, the  indicator will display green,  please reposition the phone until it is well placed. 

It comes with a removable 1700mAh li-ion battery. 

Please follow the below steps to turn off the Dial tone. 

  1. Press Menu and go to Settings.
  2. Select Profiles and select normal. 
  3. Press Options and select customize. 
  4. Select other alert rings then select dial tone. 
  5. From there, you can turn it off.  
Yes, it does. During a call, there's an option to go hands-free. 

Yes, it will show the missed calls, dialed numbers, received calls, rejected calls and all call logs.   

Please follow the below steps to check and adjust the call volume: 

  1. Press menu then select Settings.
  2. Select Profiles then select normal. 
  3. Press Options then select customize. 
  4. Select adjust volume then select call volume. 
  5. From there you can adjust the call volume to your preference using the arrow keys. 

The phone has a lock/unlock feature on the side of the phone.

It has around 11 caller ringtones and 2 message ringtones you can choose from.    

This phone uses an old texting technique. To do that, press Menu > Message > Write Message.

For example, to get the letter "C", press the button "2" thrice. It has predictive text that you can turn off by pressing the # button and selecting "Abc" format instead.

Yes, predictive text is automatically enabled. To turn off the predictive text function when typing a message, press the # button and select Abc.

The blue light is an indicator that the memory could be full or there are unread messages or missed calls. Kindly make sure all messages and missed calls are seen. Otherwise, you may need to delete some messages or call logs to clear the phone’s memory.

Yes, it has a Speed Dial option. You can assign a total of 8 contacts to numbers from 2-9.   

You can add a total of 8 numbers. 

Please follow the below steps to set-up the speed dial feature:

1.Press Menu then select Speed Dial then press ok. 

2.Select number you wish to save contact to, then press options. 

3. Press Edit then add the phone number then press ok to save. 

From the home screen of the phone, long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up. 

Yes, it definitely is programmable. You can add around 5 contact information on it as your emergency contact. Just go to Settings >SOS Setting > Set SOS Numbers > Add the number one by one then press ok to save. Upon pressing the SOS button, the phone will auto dial the numbers one by one until someone picks up. 

You can add up to 5 numbers on it. Follow below steps to do that. 

  1. Press menu
  2. Select SOS Settings
  3. Select Set SOS Numbers then press Select
  4. Select No.1 for example then add the phone number and press OK. 

Yes, you can turn it off by going to SOS Settings, select SOS Turn On/Off and then press ok from the keypad to remove the check on it. Removing the check means turning it off. 

Yes, you can by going to SOS Settings, select SOS Message then press select. Modify the message and press ok.

  1. When you press SOS, it will send SMS to all the 5 personal at same time.
  2. About the phone call part, it will call the first phone number, if no answer from it ,then it will call to second number.   
  3. Upon calling the first number and it hangs up, then it will stop to call the second phone number. 

 

You can simply press the arrow down to access the camera.   

Yes, you can send and receive photos via text. The phone has single back camera, just press the arrow down on your keypad to access the camera to take pictures and even videos. 

The torch has 2 switches, the slide button at the side of the phone and the keypad 0. To turn the torch off, please press the "0" from your keypad for about 10 seconds until the torch comes off.

Yes, you can use either prepaid or postpaid sim card. Our mobile phone is open to all networks so you can use any network provider of your choice. 

It’s 4G compatible. 

It fits a micro-sized sim card. 

Yes, you can use a memory card since it has a memory card slot. 

It can access 4G Band FDD: B1, B3, B5, B7, B8, B20; 4G Band TDD: B38, B40, B41.

Yes you can use either a prepaid or postpaid sim. The phone is unlocked to work with any sim card or network provider. 

This looks like a landline phone but only needs a sim card, can be a prepaid or under a plan from any network provider of your choice. It allows you to make calls and text, has large fonts, loud volume and big buttons. Plus, it's 4G compatible, has a speed dial and can store phone contacts as well. 

You can click this link, then click the 3 dots on the right side and download the user manual from there: 4G Sim Desk Phone. 

It’s powered through electricity. 

Though it has a texting capability, this phone needs to be connected to the power source at all times. It comes with a removable battery that's handy during quick power interruptions only. 

They’re not provided due to rules around shipping batteries to NZ, however, rest assured that the phone works perfectly fine even without batteries since it's only a back-up. 

Yes, the letters are indeed large on our phone. As for the text message, it’s up to 160 letters and characters that you can send in one text message.

Yes, it connects to the internet and act as a hot spot. 

Just pick up the handset to answer the call and put it back down to end the call. 

Yes, it can send and receive texts.

You can add a total of 8 numbers to any number from 2-9. 

From the home screen, long press any number from 2-9 for about 10 seconds until the Speed Dial Setting comes up. Press Options then Edit and put in the phone number you wish to assign on it. 

Long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up. 

You can click this link, then click the 3 dots on the right side and download the manual from there: Corded Phone Manual. 

It offers the below features:

- Hands-free Speakerphone with Volume Control. 

- Easy to read Big Buttons. 

- Handset volume high/norm selector. 

- 10-two touch speed Dialing Memories. 

- Ringer HI/LO Switch. 

- Flash Function. 

- Last Number Redial. 

- Desktop/Wall Mounting.

Yes, it need a landline connection ready. You can use the best network provider in your area. 

Please follow the below steps to install the phone: 

  1. Connect the coiled cord to handset and the telephone base.
  2. Connect the telephone wire to the telephone set and wall jack. 

Yes, you can store contact numbers to number 0-9, jsut follow the below steps: 

  1. With the handset off the hook, press STORE button and then enter the number you want to store.
  2. Press AUTO button and then press (0-9) button for number location. 
  3. When you have finished these steps this number will have been stored. 

Yes, it does, plus you can adjust the speaker volume. 

Yes, it does. 

Pick up the handset or press the ‚ÄúSP-PHONE‚ÄĚ button, then press ‚ÄúREDIAL‚ÄĚ button when you hear the dialing tone.

Yes, LED will flash when a call comes in. 

Yes, it does, follow the simple steps below to dial from speed dial option: 

  1. Pick up handset (or press SP-PHONE button)
  2.  Press AUTO and select correct memory location button (0-9) on the keypad location number. The telephone will automatically dial out the number.

No, it is recommended that this product is not used near intensive care medical equipments or by persons with pacemakers. 

Please note that this telephone works by sending radio signals between the base unit and the handset. These signals may interfere with some hearing aids, causing a humming noise

You can click this link, then click the 3 dots on the right side and download the manual from there:  VOIP Manual.

Voice over Internet Protocol (VoIP), this phone allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. You just need to speak with your internet provide to set up a VOIP plan with them. 

No, it just needs to be connected to the internet. With VoIP, users plug their phone connection into their modem, bypassing a direct copper home phone line.

Firstly, you would have to contact your internet network provider and arrange a plan with them.